EYRE
Innovative Product Design Enhances Self-Service Technology
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Brief
D-Tech, one of the UK’s leading suppliers of library technology solutions, was looking for a product design services company to create the flagship product for their highly successful range of library kiosks.
As experts in industrial or product design, Duku was chosen to develop a product which would deliver maximum user functionality while occupying minimum floor space. The product design specifications also needed to prioritise accessibility for all public users and be easy and cost-effective for staff and engineers to maintain.
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Proposal
As a leading industrial design agency, the Duku team was ideally placed to help with every stage of the product design and development process. We developed the ServeIT EYRE library self-service kiosk system: a space-saving product which delivers an exceptional user experience for library patrons of all physical abilities.
Key Features Developed
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23.8” portrait touch screen: bigger display and easy-to-use instructions
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Light-up injection moulded LED panels: guiding users through payments
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Compatible with RFID and barcode technology: configurable to the library’s required scanning specifications
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Large checkout area: space to check out multiple materials
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Wheelchair-friendly scanning shelf: accessibility for all library users
Stages of Product Development
With the client’s brief in mind, Duku optimised the design and production process to maximise product performance:
1
User Centric Design
As part of the product strategy, we focused on creating an ergonomic, user-centric design to deliver a positive experience for every library user. We enhanced design features from D-Tech’s existing products, sourcing a larger, user-friendly touch screen, incorporating simple instructions, and making it easier for library users to pay fines or fees by supporting many different payment methods. User accessibility requirements were also considered during product development, resulting in a wheelchair-friendly scanning service.
2
Proof of Concept Prototyping and Testing
We rigorously tested all elements of the product design to ensure maximum functionality for users. During our fast prototyping stage, we conducted product testing to check that every step in the process was quick, intuitive and user-friendly - from navigating the touchscreen menu to using the RFID or barcode scanners and processing payments. Accessibility features were incorporated in the prototype design to ensure both wheelchair users and engineers could easily use the system.
3
Product Manufacturing and Production Services
Once the product design was approved, Duku provided manufacturing and production services. ServeIT EYRE units can be affordably customised to suit each library’s unique scanning and payment requirements due to the easily interchangeable laser cut panels. The unit’s modern design has a slimline powder-coated mild steel body which is visually appealing and strong enough to anchor the cantilevered scanning shelf.
Outcome
Duku’s product design process resulted in a sleek, customisable and accurate self-checkout system which is compact enough to fit in any library. The unit delights library users with a simple and fast checkout process, including an easy-to-use touch screen and flexible payment options. The inclusive product also enhances user accessibility with its wheelchair-friendly scanning features.
What Happened Next ...
Following a successful product development process, the serveIT EYRE is now the flagship product in D-Tech’s cutting-edge range of library management solutions. The next-generation self-service technology delivers an intuitive and positive user experience for library patrons of all abilities.
Looking for leaders in industry design and new product development? Duku is here to help. Complete our online form for a free consultation and find out how we can transform your brilliant ideas into highly successful real-world products.
